Our Deposit Policy

1. Introduction

The practice introduced the policy because of a high number of missed appointments and late cancellations. These create unused appointment slots and prevent patients who urgently need treatment from receiving care.

2. Advance Deposit

A deposit equal to 50% of the total treatment cost is required to secure any private treatment appointment, including hygiene appointments.

3. Deposit Retention

The practice may retain the deposit when an appointment is cancelled with less than 48 hours’ notice or when the patient fails to attend.

4. Missed Appointments

Patients are allowed a maximum of two missed appointments within a rolling 12-month period. Exceeding this limit may result in a review of their registration and affect their ability to book future appointments.

5. Cancellation Policy

Patients must provide at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less notice are treated as missed appointments.

6. Late Arrival Policy

Patients should arrive punctually. Arriving more than 10 minutes late may mean the clinician cannot see them. The appointment may be rescheduled and recorded as missed.

Thank You for your cooperation.