Patient Rights and Advocacy

Effective Date: 02/01/2024

At Perfect Teeth, we are dedicated to ensuring that every patient receives respectful, compassionate, and quality dental care. This document outlines your rights as a patient and how we advocate for your health and well-being.

1. Patient Rights

1.1 Respect and Dignity

• You have the right to be treated with respect, dignity, and consideration regardless of age, gender, race, religion, or personal circumstances.

1.2 Access to Care

• You have the right to access dental care in a timely manner without discrimination or unnecessary barriers.

1.3 Information and Communication

• You have the right to clear and complete information about your dental condition, treatment options, associated risks, and costs in a language you understand.
• You have the right to ask questions and receive detailed answers regarding your care.

1.4 Informed Consent

• You have the right to make informed decisions about your dental care. This includes consenting to or refusing treatments after being fully informed of the potential outcomes.

1.5 Confidentiality

• You have the right to privacy concerning your personal and health information. Our practices comply with all applicable privacy laws, as outlined in our Privacy Policy.

1.6 Continuity of Care

• You have the right to expect continuity of care, including appropriate follow-ups and referrals to specialists when necessary.

1.7 Grievance Resolution

• You have the right to express concerns or complaints about your care and expect a prompt resolution.

2. Patient Responsibilities

To ensure the best possible care, we ask that you fulfill the following responsibilities:

2.1 Provide Accurate Information

• Share complete and accurate details about your health history, medications, and any allergies.

2.2 Follow Treatment Plans

• Adhere to the treatment plan agreed upon by you and your dental care provider. This includes attending scheduled appointments and following post-treatment instructions.

2.3 Respect Staff and Property

• Treat all staff and other patients with respect and care for the facilities and equipment.

2.4 Financial Obligations

• Ensure timely payment for services received, including discussing payment plans or financial assistance options if needed.

3. Advocacy for Patients

We are committed to advocating for your rights and ensuring a supportive environment for your dental care.

3.1 Patient Support Services

• Our team is available to guide you through any questions or concerns regarding your care, appointments, or payment options.

3.2 Access to Specialists

• When necessary, we will refer you to trusted specialists and ensure a smooth transition of care.

3.3 Transparency

• We are dedicated to maintaining transparency in all aspects of your care, including pricing, treatment options, and expected outcomes.

4. Grievance Process

If you have a concern about your care or experience at Perfect Teeth, we encourage you to:

1. Speak directly with a member of our team for immediate assistance.
2. Submit a formal complaint via email, phone, or in person. All complaints will be reviewed promptly.
3. Expect a detailed response and resolution plan within [insert timeframe, e.g., 7 business days].

Contact us for any grievances:

• Email: info@perfectteethdental.co.uk
• Phone: 020 8368 9355
• Address: 324 Bowes Road, London N11 1AT

5. Updates to This Policy

We may update this Patient Rights and Advocacy document to reflect changes in our practices or regulatory requirements. Updates will be posted on our website with the revised “Effective Date.”

Thank you for trusting Perfect Teeth with your dental care. Your rights and well-being are our top priority.