Complaints Policy

Perfect Teeth Dental – Complaints Policy

1. Open, Clear & Effective Procedure

Perfect Teeth explains that they operate an open, clear, and effective complaints procedure.

2. How to Lodge a Complaint

• Patients are encouraged to speak directly with a team member for immediate help.

• Complaints may be submitted formally in writing, via email, phone, or in person.

• When submitting, please include:

  • The practice location concerned.

  • Names of staff members involved, if known.

3. Escalation Options

If unresolved at practice level, patients may escalate complaints to external bodies:

• General Dental Council (GDC) Complaints Service ● Phone: 020 8253 0800

• Care Quality Commission (CQC) ● Phone: 0300 061 6161

• NHS England (if applicable)

4. Principles & Commitment

• The policy emphasizes continuous improvement, aiming to monitor feedback and improve care standards regularly.

• Compliance with infection control, patient confidentiality, and clinical excellence protocols is stressed as aligned with GDC and CQC standards.

Patient Rights & Contact Information

From their Patient Rights and Advocacy guidance (UK site):

• Patients are encouraged to submit a formal complaint via email, phone, or by speaking to a staff member in person.

• Practice staff may offer immediate assistance or resolution.

Practice Contact Details (London, UK):

• Address: 324 Bowes Road, London N11 1AT

• Phone: 020 8368 9355

• Email: info@perfectteethdental.co.uk

Summary Table

How to Use This Policy

1. Attempt informal resolution: Speak with a team member at the practice.

2. Submit a formal complaint, including relevant details (location, staff, nature of issue).

3. Escalate if needed: Contact the GDC, CQC or NHS England if the practice doesn’t resolve your concerns satisfactorily.

4. Provide feedback: Your input helps Perfect Teeth improve patient care and standards.